FAQ

Placing An Order

What size should I choose?

We recommend referring to the Elleganti Size Guide for assistance in selecting the appropriate size. Additionally, please review the product description on each item page, as some styles may require you to choose a size up or down. This helps ensure the best fit and minimizes the need for returns.

Can I order over the phone?

Yes, you can place an order over the phone. You can contact us via email, phone, or WhatsApp to complete your purchase.

Can I get color customization?

Color customization is available for select designs as part of our made-to-order service. This service includes additional charges and allows for various customization options. Please contact our customer service team for more details.

How does NotifyMe work?

The "NotifyMe" feature allows you to receive alerts for specific products that are currently out of stock. Simply click the "NotifyMe" button, enter your size and email ID, and we will notify you once the item becomes available.

Can I include the Elleganti gift wrap with my order?

Yes, you can include an Elleganti gift bag with your order. You can select this option at the checkout page or inform us directly. Please note that this service may incur additional costs.

Can I include a gift message with my order?

Yes, you can include a gift message with your order. This option is available when you purchase an Elleganti paper bag. Simply add your message during the checkout process.

Can you not provide the bill with my order for gifting purposes?

For gifting purposes, we can exclude the bill from the package. Please contact our team directly to make this request.

How will I know that my order has been placed successfully?

Once your order is placed, you will receive a confirmation email with all the details of your purchase. If you do not receive this email, please check your spam folder or contact our customer service team for assistance.

Pre-Orders and Made-to-Orders

What is a pre-order?

A pre-order allows you to reserve a product that is currently out of stock or yet to be launched. By pre-ordering, you ensure that you will receive the item as soon as it becomes available. To pre-order, please contact us directly.

What is made-to-order?

Made-to-order involves customizations that are part of our exclusive services. You can choose specific alterations or features for select items. To initiate a made-to-order request, please contact our team for details and availability.

How do I pre-order an item?

To pre-order an item, please contact us via phone, WhatsApp, call, or email. Our customer service team will guide you through the process and ensure your pre-order is recorded.

How do I place a made-to-order request?

For made-to-order items, please reach out to our team. Only selected products are available for customization. Contact us to learn more about the available options and the ordering process.

How is payment handled for pre-orders and made-to-orders?

Pre-orders and made-to-orders may require an upfront payment or a deposit, which is typically a percentage of the total cost. This advance payment covers the customization process and secures your order. Please contact our team for specific payment details and arrangements.

FAQ

Pre-Orders and Made-to-Orders

Can I return my pre-order or made-to-order items?

Pre-order items can be exchanged for another product,
provided there is no personalization involved. Made-to-order items, being customized specifically for you, are not eligible for return or exchange.

Can I cancel my pre-order or made-to-order items?

Cancellation depends on the stage of the production process.
Please contact our team at Elleganti to discuss the possibility of cancellation. If the manufacturing process has not started, we may be able to accommodate your request.

Which Elleganti styles are made-to-order?

We offer a select range of styles for made-to-order and
exclusive customization services. Please contact our team for more information about the available styles and customization options.

Which personalizations are available as part ofmade-to-order?

Multiple personalization options are available as part of our made-to-order and exclusive services. These details are available on our website, or you can contact our team for a comprehensive list of customization possibilities.

What is the time scale for creating and delivering amade-to-order item?

The timeline for creating and delivering a made-to-order
item varies based on the specific requirements and customizations. Please reach out to our team for an estimated timeline based on your order.

Products and Availability

  • If something is out of stock, can I still order it?

    If an item is out of stock, you can use the “NotifyMe” feature to receive an alert when it becomes available in your size. Alternatively, you can place a pre-order by contacting us via email, call, or WhatsApp, and we will ensure the product is delivered to you as soon as it is back in stock.

  • Do you offer complimentary packaging and dust bags?

    For our packaging, we provide a high-quality box with tissue
    paper and satin dust bags for the shoes. However, we do not include ribbons or paper gift bags for online orders by default. If you wish to add these, you can select the appropriate option at the checkout, which may involve additional costs. Please refer to our packaging section under Elleganti World for more
    details on the luxury packaging we offer.